Water · Fire · Mold — Lackawanna & Luzerne Counties
Someone answers the phone. A crew is on the road within the hour.
A local family crew, not a call centre. We show up fast, stop the damage from spreading, and handle your insurance company from the first photo to the final invoice — so you’re dealing with one company, start to finish.
Water in the house right now? Do this first.
Then call us — (570) 555-0142- 1
Shut the water off at the main.If the source is plumbing, stopping the supply is the single most useful thing you can do.
- 2
Kill power to the affected area at the breaker— only if you can reach the panel while dry and standing on dry ground.
- 3
Get valuables and photos up off the floor.Anything you can lift and carry, move it somewhere dry.
- 4
Take pictures of everything first.Before you move a thing. Your carrier will want them, and so will we.
Don’t walk into standing water in a room with live outlets or appliances.Water and electricity is the one thing worth waiting on us for.
Don’t vacuum standing water with a household vacuum, and don’t start tearing out drywall.Wait until it’s documented — pulling it early can hurt your claim.
What we handle
Four kinds of loss, one crew, and the rebuild after.
Grouped by what happened. We do the mitigation and the reconstruction in-house — so you aren’t handed a gutted room and told to go find a second contractor.
Water damage
- Emergency water extraction
- Structural drying & dehumidification
- Burst and frozen pipes
- Sump pump failures
- Appliance & water heater failures
- Sewage backup — Category 3 cleanup
- Flooded basements
Fire & smoke
- Soot and smoke removal
- Odour treatment & thermal fogging
- Structural cleaning
- Emergency board-up and tarp-over
- Contents cleaning and pack-out
Mold
- Inspection and testing
- Containment & negative air
- Remediation
- Post-remediation clearance
Storm damage
- Wind and tree impact
- Ice dam and roof-leak interiors
- Emergency board-up and tarping
Reconstruction
Drywall, flooring, paint, trim and cabinets — putting the house back after mitigation, in-house.
Contents
Pack-out, cleaning, storage and return of belongings while the structure is worked on.
Specialty & related
Asbestos and lead considerations on pre-1980 homes, biohazard and trauma cleanup, and hoarding cleanup — handled plainly, without judgement.
For the researching visitor
Not sure what to do? Walk through what happens next.
This isn’t a price tool — no honest company can put a number on a loss before the wet materials are opened up and measured. It’s a plain-language walkthrough of your situation.
The “what happens next” walkthrough
You tell it a few things about what happened. It gives you back a plain response plan — how fast a crew can reach you, what the first 24 hours look like, whether a loss like yours is typically covered, and a short “what to do right now, and what not to touch” list. No dollar figure, no obligation, no lead-form runaround.
What happened?
Not a price. Never a price sight-unseen.
How claims actually work
We deal with your insurance company. Including telling you when not to file.
Most people’s real fear after “is my house ruined” is “am I about to spend six weeks fighting a claim.” You’re not — that part is our job.
We document the loss the way an adjuster needs it
Moisture readings, photographs, a written scope, and daily drying logs — then we bill your carrier directly. You pay your deductible, not an invoice.
We’ll tell you honestly if it isn’t worth filing
A small, clean-water loss caught in the first hour might be a few hundred dollars and no claim at all. Filing a small claim can cost you more in premium than it pays out. We’ll say so.
No pressure, in writing
We don’t ask you to sign a blanket work authorisation while you’re standing in water. You get a written scope before any demolition begins, we put in writing what we are and aren’t doing — and you choose your contractor, not your insurance company, whatever they suggest.
This is general guidance, not a coverage determination — your policy is the final word, and we’re glad to help you read it.
Why ABC
We work to a standard — and we can show you where your loss sits on it.
Restoration has real, published classifications. Knowing yours tells you a lot about what the job takes and whether it’s a claim. Here’s the same scale we work to.
On the road within the hour
Trucks staged in the valley. Water compounds by the hour — response time is the outcome.
Real person, any hour
Not a franchise dispatch. Local number, local crew, 18 years in these towns.
IICRC-certified
Certified technicians working to the industry’s water, drying, and mold standards.
Daily moisture logs
You get copies. Meter readings on the same wall each day until it hits dry standard.
One company, start to finish
Mitigation through full reconstruction in-house. No second contractor to hunt down.
Family-owned & local
Licensed and insured. The owner’s name is on the truck, and he lives here too.
Category 1 · Clean water. A supply line, a burst pipe, an overflowing tub — water from a sanitary source. Caught early, this is the most straightforward loss to dry, and often the least costly. If it sat for a day or two it can degrade to the next category.
The first 24 hours
What actually happens, step by step.
- Hour 0
You call, we dispatch
A real person picks up, gets your address and what’s happening, and talks you through anything urgent while a crew heads out.
- Within 1 hr
On site — stop the source, assess
We stop water at the source if it’s still running, check for electrical and structural hazards, and read the affected materials with a meter.
- Hours 1–4
Document, then extract
Photos, moisture map, and a written scope come first — then standing water comes out. Nothing gets torn out before it’s documented for your claim.
- End of day 1
Drying equipment set
Air movers and a dehumidifier placed to pull moisture out of structure and air. We show you what’s running and why.
- Days 2–4
Daily readings to dry standard
We come back and read the same points each day, adjust equipment, and give you copies. When the numbers hit standard, drying is done and any rebuild begins.
Service area
Lackawanna and Luzerne counties.
We know this valley — the pre-1940 housing stock, the plaster and balloon framing, the old stone basements, and how the Susquehanna behaves. Trucks are staged locally so we reach you fast.
Not on the list but nearby? Call — if we can get to you, we’ll tell you straight.
What people say
Neighbours we’ve helped through a bad day.
They answered at two in the morning and had a crew at the house before sunrise. Walked us through what to touch and what to leave. Calm the whole way through, which is exactly what we needed.
What sold me was them telling me a small claim probably wasn’t worth filing. They fixed it for a flat cost and I kept my premium where it was. Didn’t expect that kind of honesty.
They handled the whole insurance side and did the rebuild too, so I was never chasing two companies. Got copies of the drying logs every day. The kitchen looks better than before the leak.
Placeholder reviews shown for layout. Real customer reviews go here.
Get in touch
Have a question, or want mold looked at?
If it’s an emergency, the phone is fastest. For everything else — a musty basement, a stain you’re unsure about, a rebuild after a past loss — send a note and we’ll get back to you, usually the same day.
This form is for non-urgent mold and reconstruction enquiries. Water coming in right now? Call (570) 555-0142.